Using client review sessions

A client review session is a collection of media in which collaborators can add their feedback in context. It can only be accessed during specific dates through uniquely generated invites sent to each collaborator.

After following the unique link, a collaborator is presented with a welcome page containing basic information of the review session.

Clicking Join Session on the welcome page will load the main interface of the review session.


When multiple pieces of media are in a review session, they will be displayed in a sequence below the media player. Clicking an item in the sequence timeline will cause the selected item to be viewed in the media player.

Use the on screen controls to play/pause media or to jump to a specific time in the currently loaded media. In addition, clicking on the playing media will cause it to pause and enter annotation mode.


Use the following keyboard shortcuts to speed up your work:

  • Left/Right arrows to step between frames.
  • Ctrl + Shift + Left/Right arrows to step between items in the timeline.
  • Spacebar to play/pause a video clip.


Feedback can be added at any time by annotating the currently displayed image using the annotation tools above the player or by writing a comment in the text field in the right sidebar. 

Annotations made on a frame will be attached as a file after submitting a comment.

A collaborator can also mark an item as either approved or requiring changes by toggling the relevant status buttons to the left above the player.


Each collaborator has their own approval status for each item in the timeline so there is no need to worry about disagreements between collaborators.


Annotations can also be enabled via the keyboard shortcuts:

  • P to activate Pen tool.
  • C to activate Circle tool.
  • A to activate Arrow tool.

Zoom and pan

Zooming and panning can be done using the Zoom and Pan tools in the interface.


Zoom and Pan can be activated via keyboard shortcuts:

  • Z to activate Zoom in/out tool.
  • ALT toggle between zoom in and out if Zoom tool is enabled.
  • H to activate Pan tool.


If downloads are enabled by the creator of the client review, a download section will appear under the comments tab. From the downloads tab, the original file together with the compressed version can be downloaded if they are available.

Browser support

We try to ensure that client reviews works in as many browsers as possible, but in order to deliver advanced functionality such as annotations we utilize features that are only available in modern browsers. For the best experience we recommend using the latest versions of Google Chrome or Mozilla Firefox.

Known issues

There is a known bug in Safari 9 and 10 under mac OS 10.11 which will cause the annotations tool to always grab the first frame instead of the current frame. You can work around the issue by changing browser tab after pausing before using annotations, or by using another browser.

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